Return & Exchange

At MF DARZI, we understand the importance of customer satisfaction and strive to provide the highest quality products. In the unlikely event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

Eligibility for Refunds

To be eligible for a refund, please ensure that you meet the following criteria:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned within 30 days of the purchase date.
  • You must provide proof of purchase, such as the order number or receipt.

Refund Process

If you meet the eligibility criteria, please follow these steps to initiate the refund process:

  1. Contact our customer support team at support@mfdarzi.com within 30 days of receiving your order.
  2. Provide your order number and a detailed explanation of the reason for the refund request.
  3. Our customer support team will review your request and provide further instructions.
  4. Once your request is approved, you will be provided with a return shipping label.
  5. Package the item securely and affix the return shipping label to the package.
  6. Drop off the package at your nearest postal service or schedule a pickup.
  7. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  8. If the item is approved, we will initiate the refund process.
  9. The refund will be issued to the original payment method used for the purchase.

Refund Timeframe

Once the refund is initiated, please allow up to 10 business days for the funds to be credited back to your account. The exact timeframe may vary depending on your financial institution.

Non-Refundable Items

Please note that certain items are non-refundable:

  • Custom-made Bandhgala suits
  • Items that have been altered or damaged by the customer
  • Items that are not in their original condition

Exchanges

If you would like to exchange your purchase for a different size or style, please follow the refund process outlined above and place a new order for the desired item.

Contact Us

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at support@mfdarzi.com. We are here to assist you and ensure your satisfaction.