Return & Refund

At MF Darzi, we take pride in the craftsmanship of our made-to-measure and bespoke tailoring. To ensure your satisfaction, we have outlined our return and exchange policy below.

Return Policy:

  • We do not offer Cash on Delivery (COD) for purchases.
  • Each item is meticulously crafted and tailored to your specifications. Therefore, we require 15 to 20 days to prepare and ship your order.
  • Refunds are not feasible for custom-made items.
  • If your product arrives damaged, we offer the option to exchange it for a replacement.
  • Accessories can be exchanged within 7 days from the date of delivery, provided they are unused and in their original packaging with tags attached.
  • Alterations are available to ensure the perfect fit of your bespoke garment.

Exchange Policy:

  • In case of damage during shipping or any manufacturing defect, exchanges are permitted within 7 days from the date of delivery.
  • Accessories can be exchanged within the same timeframe, subject to their unused condition and original packaging with tags intact.
  • We do not accept returns for items that have been used or washed.

Process for Exchange:

  1. Contact our customer service team within 7 days of delivery to report any issues or request an exchange.
  2. Provide details of the damaged or incorrect item along with supporting evidence such as photographs.
  3. Once approved, we will guide you through the exchange process and provide instructions for returning the item.

Conditions for Exchange of Accessories and Damaged Products:

  • Items must be unused and unwashed.
  • Original packaging and tags must be intact.
  • Returns must be initiated within 7 days from the date of delivery.

Note:

  • We do not offer exchanges for orders outside our service area.
  • To initiate a return or exchange, please contact our customer service team or visit our website for further instructions.

Customer Support

 

  • For any other queries, you can speak to our customer care team either by calling on +91 83079 36214 (10:30 am to 7:00 pm IST, From Tuesday to Sunday) or by mailing us

Please have the below information ready before you call our customer care team or mention the same in the email:

  • Order Number
  • Registered Mobile Number
  • Registered E-Mail Id
  • Product Name
  • Pick-Up Address
  • To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.

 

FOR MANUAL RETURN:

Mention the order details & complete shipping address on the packet as stated below–

Order Number, Product Name & Return Reference Number

SHIPPING ADDRESS:

201-C, Model Town, Yamunanagar, Haryana

 

Terms & Conditions

This Return Policy applies to all items. The policy is subject to change. 

 

Thank you for choosing MF Darzi for your bespoke tailoring needs. We are committed to ensuring your satisfaction with every purchase.